At Nova Growth Manpower & Home Support Pvt. Ltd. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our home healthcare services, medical equipment rental, and manpower support services.

1. Information We Collect

We collect personal and health-related information that you provide directly to us, including but not limited to:

Personal Information: Name, email address, phone number, residential address, and location details
Medical Information: Patient health conditions, medical requirements, care preferences, and service history when you avail our ICU setup, caregiver, attendant, or physiotherapy services
Payment Information: Bank account details, payment method preferences, and transaction records for equipment rental and service payments
Service Requests: Information provided through contact forms, consultation requests, and service inquiries
Communication Records: Messages, calls, and WhatsApp communications related to service coordination

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and coordinate our home healthcare services, including ICU setup, caregiver placement, attendant services, and physiotherapy
To process service requests, manage medical equipment rentals, and handle payment transactions
To match patients with appropriate caregivers, attendants, and healthcare professionals based on medical requirements
To communicate with you regarding service updates, appointment scheduling, and emergency situations
To maintain accurate medical records and service history for continuity of care
To send service-related notifications, reminders, and important health information
To improve our services, conduct quality assurance, and ensure patient safety

3. Medical and Health Information Protection

We recognize the sensitive nature of medical and health information. All patient data, medical records, and health-related information are:

Stored securely with restricted access limited to authorized healthcare personnel and service coordinators
Used solely for providing medical care, coordinating services, and ensuring patient safety
Protected in accordance with applicable healthcare data protection regulations
Never shared with third parties except healthcare providers directly involved in patient care or as required by law

4. Payment Information Security

For payment processing through QR codes, bank transfers, and card payments:

We do not store complete credit/debit card details on our servers
Payment transactions are processed through secure, PCI-DSS compliant payment gateways (Razorpay)
Bank account details shared for direct transfers are stored securely and used only for transaction processing
QR code payment information is processed securely through UPI payment systems
Transaction records are maintained for accounting and legal compliance purposes

5. Information Sharing and Disclosure

We may share your information only in the following circumstances:

Healthcare Providers: With caregivers, attendants, physiotherapists, and medical professionals assigned to provide services at your home
Service Coordination: With our internal team members involved in service delivery, scheduling, and quality assurance
Medical Equipment Vendors: For equipment rental services, we may share necessary contact and delivery information
Legal Requirements: When required by law, court orders, or government regulations
Emergency Situations: In medical emergencies, we may share relevant health information with emergency medical services
Third-Party Services: With WhatsApp for communication purposes and payment gateways for transaction processing
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes

6. Data Security Measures

We implement comprehensive security measures to protect your information:

Encryption of sensitive data during transmission and storage
Secure server infrastructure with regular security audits and updates
Access controls and authentication mechanisms for authorized personnel only
Regular backups of data to prevent loss and ensure data recovery
Employee training on data protection and privacy best practices
Secure disposal of outdated or unnecessary personal information

7. Contact Forms and Communication

Information collected through our contact forms (first name, last name, email, phone, and message) is:

Used to respond to your inquiries, service requests, and consultation bookings
Stored securely in our systems for customer relationship management
Retained for as long as necessary to fulfill your requests and maintain service records
Used to send you service-related updates and important information (with your consent)

8. Testimonials and Reviews

When you provide testimonials or reviews:

We may display your name, location, and review on our website with your explicit consent
You have the right to request removal or modification of your testimonial at any time
We display only the information you authorize us to share publicly
Testimonials are used to showcase our service quality and build trust with potential clients

9. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal and medical information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information, subject to legal and service requirements
Objection: Object to processing of your information for certain purposes
Data Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for non-essential uses of your information
To exercise these rights, please contact us at info@ngmhs.com or call +91 99351 56986

10. Data Retention

We retain your personal and medical information for:

As long as necessary to provide services and maintain service quality
Medical records and service history are retained as required by healthcare regulations and legal obligations
Payment and transaction records are retained for accounting and tax compliance purposes
Contact form data is retained until you request deletion or it is no longer needed for service coordination
Upon service termination, we securely dispose of or anonymize personal information in accordance with our retention policy

11. Third-Party Services

Our website and services integrate with third-party services:

WhatsApp: For communication and customer support - your messages are subject to WhatsApp's privacy policy
Payment Gateways: Razorpay and UPI services for payment processing - payment data is handled according to their security standards
Google Maps: For location services and directions - location data is processed according to Google's privacy policy
We are not responsible for the privacy practices of these third-party services and encourage you to review their privacy policies

12. Children's Privacy

Our services may involve care for children and minors. When providing services for children:

We collect information from parents or legal guardians with proper consent
Medical and health information of minors is protected with the same security standards
We do not knowingly collect personal information directly from children without parental consent
Parents or guardians have the right to access, modify, or delete their child's information

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

Notify you of significant changes through email or website notification
Update the "Last Updated" date at the top of this policy
Encourage you to review this policy periodically to stay informed about how we protect your information
Your continued use of our services after changes indicates your acceptance of the updated policy

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nova Growth Manpower & Home Support Pvt. Ltd.

Gali no 09, H.G. 101, Mohan Baba Nagar, Tajpur, Badarpur, New Delhi, Delhi 110044

Email:

info@ngmhs.com

Phone:

+91 99351 56986

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.